Delivery and Shipping Terms & Conditions:
If your item is in stock it will be dispatched to you within 1-3 working days. If your product is for personalisation or customisation please allow an additional 3-5 working days for dispatch.
You will receive an email from us within 24 hours of your order to confirm your order details and providing payment receipt.
Normally we keep all the items featured on our site in stock. Many of our products which are out of stock or low in stock will be available on pre-order. Pre-order products will deliver to you within 30 days. If part of your order is in stock and part of your order is on a Pre-Order basis, you will have the option of having the first (in-stock) part of your order dispatched as per normal delivery times and the Pre-Order part of your order dispatched separately within 30 days at no extra delivery cost. You will be offered the option to select one of the following delivery alternatives:
- Delayed delivery of entire shipment pending availability of pre-order products (Delivery within 30 days)
- Delivery of currently available stock is as per normal shipping terms. Delivery of Pre-Order items by separate shipment when the products become available, at no extra delivery cost. Such items will be delivered within 30 working days. This option involves two separate deliveries for the cost of one.
Should we attempt to facilitate you by sourcing non-standard stock size or colour for a particular product, the lead time will depend on our suppliers. We will discuss lead time for such items on a case by case basis but are confident that on accepting such orders, delivery can be achieved on custom items within 30 working days.
Standard Delivery Times & Costs:
Delivery for all orders to UK and Ireland are charged at a flat rate of £6.95 or €6.95.
Delivery Costs to Rest of the EU are charged at a flat rate of €8.95.
Delivery to the Rest of the World outside the EU & UK will be calculated at the time of order.
Please note these are subsidised delivery costs. The cost of returning products are likely to be greater.
Free Delivery applies to all EU & UK orders over €100 or £90.00.
UK and Ireland: Delivery within 1-3 working days after dispatch
Rest of EU: Delivery within 3-5 working days after dispatch
Rest of World: Delivery in 10-15 working days after dispatch
Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department who will be happy to assist. Please see the Contact Us section for more details or the bottom of this page.
A tracking reference will issue to you by email following dispatch of products. On Pre-Order items where a second delivery is required on a single order, the second shipments tracking reference will not issue by email but will be available to you in the “My Account” section of the website. If an account is not created at the time of purchase tracking reference will be available on request.