HOW TO ORDER

Engage Apparel  is proud to service customers from all over the world! The default pricing on our site is in EURO, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom left of our website to change currency on the site. The site will default to EURO(EUR) on the checkout page.

In some instances, delivery may be delayed depending on your country’s customs. Engage Apparel and the carrier do not have control over how long customs take to clear a package. In addition, certain countries may apply tariffs or customs duty after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Engage Apparel does not cover additional customs fee charges. Engage Apparel is not responsible for applicable customs fees, import duties, taxes, or any other charges.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Dispatch Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy above for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Dispatch Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Have your tracking number? Check the status of your shipment here.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (info@engagedapperal.com) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (info@engagedapperal.com) along with a description of the damaged item and your Order Number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

PAYMENT & SHIPPING

Need to return an item?

Please note the following when returning:

• Engaged Apparel online returns slip can only be used to return items purchased online at engagedapparel.com.

• All returns will be refunded via store credit in the form of an Engage Gift Card code.

• You will be responsible for covering the shipping costs to return your item(s).

• Items must be sent back within 30 days of the delivery date.

• Items must be unworn, unwashed, and have original tags attached.

• All items with slashed prices are Final Sale and cannot be returned for store credit.

• Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

• Engaged Apparel is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

For our full Return Policy, click here!

Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a Engage Gift Card. The Gift Card will be sent to the email used to purchase your order.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please send an email to info@engagedapparel.com with your Order Number and the name of the item(s) returned along with one of the following:

• Proof of postage/return postage receipt

• A return tracking number

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