Personalised or made to order items e.g. Printed Robes or Products ordered in non-standard size/colour. Please ensure you double check all details including size, name spellings etc.
Special Offers, Promotions & Competitions
Offers apply to specific products only unless otherwise specified.
There is a limited time offer valid on selected product offers only. This will be detailed on each offer.
Offers are not valid on prior purchases i.e. it cannot be used on items already purchased.
Offers cannot be applied with any other discounts. For example products already discounted in our Sale or Bargain section cannot be included in any offer including buy one get one free, 3 for 2, or percentage discount offers.
Offers are used in promotion of full-priced items only and not in conjunction with any other offer.
All offers apply while stock lasts.
Offers apply to specific products only.
Free postage of prizes only applies to EU & UK delivery addresses. For prize delivery beyond these territories a delivery costs will apply.
Entrants must be over 18.
Prizes must be posted to the Winner only and will be subject to availability.
If it becomes apparent that a participant is using a computer(s) to circumvent this rule by, for example, the use of “script”, “brute force” or any other automated or programmed means, any prize award will be void and the participant will be refused further participation in the promotion.
Prizes are non-transferable.
If the winner does not confirm their prize details with us on or before 7 days following the close of the competition then the prize may be forfeited and another name from all entries received with be chosen.
No cash alternative will be awarded in lieu of prize.
If for any reason a prize becomes unavailable Engaged Apparel reserves the right, at its absolute discretion, to substitute a similar prize of equivalent value.
We reserve the right to alter, amend or end this competition without prior notice in the event that circumstances make this unavoidable.
Engaged Apparel and their agents accept no responsibility for any technical difficulties experienced in submitting an entry to this competition.
We reserve the right to alter, amend or end this competition without prior notice in the event that circumstances make this unavoidable.
Persons entering the competition will be deemed to have accepted these terms and conditions.
All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are either the property of Engaged Apparel or its suppliers and are protected by UK, Irish and international copyright laws. All software used on this site is the property of Engaged Apparel and is protected by UK, Irish and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the purposes of placing an order with Engaged Apparel and using this website as a shopping resource only. Any other use of materials on this Web Site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Engaged Apparel is strictly prohibited.
Notification of Copyright Infringement
Engaged Apparel will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Corporate Department with a Notice containing the following elements:
a physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
a description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
a description of the location of the material that you claim is being infringed;
information sufficient to permit Engaged Apparel to contact you, such as your physical address, telephone number and e-mail address;
a statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
a statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner’s behalf.
You can notify Engaged Apparel of any claims of copyright infringement at the following address:
Engaged Apparel, C/O Engaged Retail Ltd, BSM Building, Parkmore Business Park West, Galway, H91PTT8, Ireland.
Engaged Apparel and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Engaged Apparel. All other trademarks, product names and company names or logos cited herein are the property of their respective owners (“Third Party Trade Marks”). You are not permitted to use the Engaged Apparel Trademarks or Third Party Trademarks without the prior written consent of Engaged Apparel or such third parties that may own the Trademarks.
Amending the Terms and Conditions Of Use
Engaged Apparel may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms shown on this website or any subsite hereof, apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. Engaged Apparel may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
In the event that an Engaged Apparel product is mistakenly listed at an incorrect price, Enagaged Apparel reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Engaged Apparel reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Engaged Apparel shall issue a credit to your credit card account in the amount of the incorrect price.
Returns and Refunds
We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 14 days of receipt. For return of the item to be accepted, we must receive the product(s) in a saleable, unworn and undamaged condition with all tags, and in their original undamaged packaging.
Address for attaching to your package for return is included on your shipping docket. Copy of delivery docket must be enclosed with each return package. Please contact us at [email protected] quoting your order reference and will provide you with a replacement Delivery Docket for enclosing with the package you intend to return.
We recommend using a reliable insured carrier for return of your products.
The cost of returning the products is the customer’s responsibility. We aim to facilitate & simplify the returns process as best as possible. Cost of returns is variable dependant on the volume of product being transported. Cost of returns is likely to range between €7/£7 – €17/£17 for Ireland & UK (shipment under 2KG). Costs outside of these areas are potentially greater.
We will execute refund of your payment within 14 days of receiving your returned products. Refunded amount will include shipping cost if your entire shipment is being returned. Shipping cost will not be refunded if part of the original purchase shipment is retained by you the customer.
In accordance with the European Directive on Distance Selling, customised goods (e.g. personalised/printed robes or custom orders of non-standard stock sizes or colours) made/sourced according to your specifications may not be returned unless Engaged Apparel has incorrectly processed them. Incorrectly processed goods will be replaced or refunded without delay on receipt of returned product(s).
Refunds are not available on giftcards.
Refunds will be made using the original payment method.
For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
In interests of hygiene and for your protection we do not accept returns of, or refunds on, underwear (including garters), pierced earrings or jewellery sets containing earrings unless the items are accepted by Engaged Apparel as being of unsatisfactory quality or unfit for purpose.
Custom Orders and Personalisation
Where you select the text/content for garment printing, we reserve the right to select the most suitable text layout, font style, font colour and font size. These aspects of the customisation are completely at the discretion of Engaged Apparel and may not form the basis of product return. Your text selections will not be questioned by Engaged Apparel as a matter of policy. Engaged Apparel cannot accept any responsibility for errors in text/content selection.
We endeavour to facilitate our customers as best as possible. Where possible, if a garment is required by you in a size/colour which does not form part of our standard stock holding, we may upon request and at our discretion seek supply/manufacture of custom order to suit your requirements. Such custom orders are non-returnable unless accepted by Engaged Apparel as being of unsatisfactory quality or unfit for purpose.
Children Under 18
If you are under 18, you must ask your parents or a guardian before you:
E-mail the website, or ask Engaged Apparel to e-mail anything to you
Send in any information to Engaged Apparel
Buy anything online
By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. Please note that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.
Use of the Site
You agree that you will only use our web site in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations. In particular you agree that you will not use our web site to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our web site. You acknowledge that our web site and any goods that you obtain from our web site are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary.
Engaged Apparel may choose to provide links to sites owned by Engaged Apparel and associated companies from time to time and may also choose to provide links to sites that are owned by third parties that are not connected with Engaged Apparel. All links are provided for your convenience only. Access to sites that are owned by third parties is at your own risk and Engaged Apparel has no responsibility or liability for these third-party sites.
Engaged Apparel will use all reasonable endeavours to ensure that this web site is fully operational at all times. However we cannot guarantee that the web site will be fault free. In particular access to this web site may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any subsite, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Engaged Apparel and if Engaged Apparel is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and Engaged Apparel shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term ‘force majeure’ shall be deemed to include any cause affecting the performance by Engaged Apparel of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Engaged Apparel and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority. Engaged Apparel reserves its right to restrict, suspend or terminate your use of this web site or any of our services at any time if we believe, in our absolute discretion, that you have breached these terms and conditions
Commercial Partners & Wholesale Customers
You agree to indemnify, defend and hold Engaged Apparel and, all of its associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Engaged Apparel in Engaged Apparel’s defence of any claim. Engaged Apparel reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Engaged Apparel.
Complaints and Comments
If you have any complaints or comments about our web site or any of the products supplied to you, please contact Engaged Apparel through the Contact Us section on the website or email: [email protected] quoting your order reference.
No advice or information, whether oral or written, obtained by you through or from the web site or from any conversations with our staff will operate to vary these terms and conditions. The Terms and Conditions of website usage and all contracts made under them shall endure for the benefit of any successors and assignees of Engaged Apparel.
In situations where Engaged Apparel may give you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions of Use.
Limitation of Liability
To the fullest extent permitted by applicable laws, neither Engaged Apparel nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Engaged Apparel’s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website and/or products/services sold therein.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of Republic of Ireland whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the Republic of Ireland do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under the law of Republic of Ireland.
Engaged Apparel has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind, with respect to the operation of the site or the information, content, materials, or products included on this site.
To the extent permitted by applicable law, Engaged Apparel makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site including, but not limited to, potential implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Engaged Apparel reserves the right to change price and availability information without notice. Engaged Apparel shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site. Engaged Apparel does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Engaged Apparel reserves the right to decline orders for bulk or high value purchases.
When you engage in certain activities on this site, such as registering, ordering products, or entering competitions, Engaged Apparel may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Engaged Apparel may require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked to provide a credit card number.
When you submit personal information to Engaged Apparel you understand and agree that Engaged Apparel and its subsidiaries, affiliates and trusted vendors may transfer, store, and process your customer profile in any of the countries in which Engaged Apparel and its affiliates maintain offices, including without limitation, Ireland and the United Kingdom. Engaged Apparel collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Engaged Apparel also uses information that you provide as part of our effort to keep you informed about special offers, industry trends, and other Engaged Apparel products and services. Engaged Apparel recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to Engaged Apparel to be used to inform you of other products and special offers from Engaged Apparel, and you indicate this preference when you provide the information to us, we will honour your preference.
We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
To allow you to carry information across pages of our site and avoid having to re-enter information.
Within registration to allow you to access stored information.
To apply discounts dependant on your point of entry into the site.
To allow you to maintain a shopping basket.
To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content to match your preferences.
To avoid the need for you to have to ‘Log In’ every visit. The cookie cannot be read by a Web site other than the one that sent the cookie.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of our site if cookies are disabled. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies if that is your preference.
How We Protect Your Data
Delivery and Shipping Terms & Conditions:
If your item is in stock it will be dispatched to you within 1-3 working days. If your product is for personalisation or customisation please allow an additional 3-5 working days for dispatch.
You will receive an email from us within 24 hours of your order to confirm your order details and providing payment receipt. All delivery times referred to are working days Monday-Friday and exclude bank holidays.
Normally we keep all the items featured on our site in stock. Many of our products which are out of stock or low in stock will be available on pre-order. Pre-order products will deliver to you within 30 days. If part of your order is in stock and part of your order is on a Pre-Order basis, you will have the option of having the first (in-stock) part of your order dispatched as per normal delivery times and the Pre-Order part of your order dispatched separately within 30 days at no extra delivery cost. You will be offered the option to select one of the following delivery alternatives:
- Delayed delivery of entire shipment pending availability of pre-order products (Delivery within 30 days)
- Delivery of currently available stock is as per normal shipping terms. Delivery of Pre-Order items by separate shipment when the products become available, at no extra delivery cost. Such items will be delivered within 30 working days. This option involves two separate deliveries for the cost of one.
Should we attempt to facilitate you by sourcing non-standard stock size or colour for a particular product, the lead time will depend on our suppliers. We will discuss lead time for such items on a case by case basis but are confident that on accepting such orders, delivery can be achieved on custom items within 30 working days.
Standard Delivery Times & Costs:
Delivery for all orders to UK and Ireland are charged at a flat rate of £6.95 or €6.95.
Delivery Costs to Rest of the EU are charged at a flat rate of €8.95.
Delivery to the Rest of the World outside the EU & UK will be calculated at the time of order.
Please note these are subsidised delivery costs. The cost of returning products are likely to be greater.
Free Delivery applies to all EU & UK orders over €100 or £90.00.
UK and Ireland: Delivery within 1-3 working days after dispatch
Rest of EU: Delivery within 3-5 working days after dispatch
Rest of World: Delivery in 10-15 working days after dispatch
Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department who will be happy to assist. Please see the Contact Us section for more details or the bottom of this page.
A tracking reference will issue to you by email following dispatch of products. On Pre-Order items where a second delivery is required on a single order, the second shipments tracking reference will not issue by email but will be available to you in the “My Account” section of the website. If an account is not created at the time of purchase tracking reference will be available on request.