FAQ

EngagedApparel.com is proud to service customers from all over the EU & UK. The default pricing on our site is in EURO, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom left of our website to change currency on the site. The site will default to EURO (EUR) on the checkout page.

In some instances, delivery may be delayed depending on your country’s customs. EngagedApparel.com and the carrier do not have control over how long customs take to clear a package. In addition, certain countries may apply tariffs or customs duty after the package is accepted. We suggest checking with your local post office or customs office to find out if such charges apply to you. Engage Apparel is not responsible for applicable customs fees, import duties, taxes, or any other charges.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Dispatch Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times.

Have your tracking number? Check the status of
your shipment here.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (returns@engagedapperal.com) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (returns@engagedapperal.com) along with a description of the damaged item and your Order mNumber.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Please note the following when returning:
- Please contact us at returns@engagedapparel.com quoting your order reference and we will provide return instructions
- Customised products are not returnable/refundable unless the product is damaged on arrival.
- We will gladly accept return of products which are returned to us within 30 days of product delivery. For full refund of product cost, returned products must be undamaged, fit for resale and intact with original labels and packaging.
- You will be responsible for covering the shipping costs to return your item(s).
- Please allow 10 business days for us to process your return once it is received at our premises.

For our full Return Policy, click here!

Returns are processed within 10 business days after your item(s) are delivered to our premises. In the event of exceptional circumstances causing a delay to review of returned products, we will email you to inform you of the delay and expected date of review completion.

Following satisfactory completion of product review refund of product cost will be issued to you without delay.