Returns & Refunds
We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 30 days of receipt. For return of the item to be accepted, we must receive the product(s) in a saleable, unworn and undamaged condition with all tags, and in their original undamaged packaging.
Please contact us at email@example.com quoting your order reference and will provide you return instructions including the address to which returns must be sent. Please enclose your delivery docket with returned items. We can email you a replacement delivery docket if required.
We recommend using a reliable insured carrier for return of your products.
The cost of returning the products is the customer’s responsibility.
We will execute refund of your payment within 10 business days of receiving your returned products subject to satisfactory review of products. Shipping cost is not subject to refund unless the product is returned on the grounds of being faulty or damaged.
In accordance with the European Directive on Distance Selling, customised goods (e.g. personalised/printed robes or custom orders of non-standard stock sizes or colours) made/sourced according to your specifications may not be returned unless Engaged Apparel has incorrectly processed the order or the products arrive in a defective state. Incorrectly processed goods will be replaced or refunded without delay on receipt of returned product(s).
Refunds are not available on gift cards.
Refunds will be made using the original payment method to the original payment account.
For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
In interests of hygiene and for your protection we do not accept returns of, or refunds on, underwear (including garters), pierced earrings or jewellery sets containing earrings unless the items are accepted by Engaged Apparel as being of unsatisfactory quality or unfit for purpose.
Custom Orders and Personalisation
Where you select the text/content for garment printing, we reserve the right to select the most suitable text layout, font style, font colour and font size. These aspects of the customisation are completely at the discretion of Engaged Apparel and may not form the basis of product return. Your text selections will not be questioned by Engaged Apparel as a matter of policy. Engaged Apparel will not accept any responsibility for errors in text/content selection in customisation process.